FAQ's

What is your production time for orders?

Our production time varies based on the size of your order and where it falls in our queue. Smaller orders can be completed in as little as 5 business days, while larger or high-volume orders may take several months. We’re committed to providing reliable timelines and will work with you to ensure your needs are met effectively.

Where are your products made?

All our products are proudly made right here in the USA, in Cleveland, Ohio. By keeping production local, we ensure exceptional quality and craftsmanship, offering you and your customers products you can trust.

Where do you source your catnip?

Our catnip is carefully sourced from a dedicated farmer in Canada who specializes in cultivating just six herbs—with catnip being one of them. This focused expertise ensures consistently high-quality catnip that cats absolutely adore and retailers can confidently offer to their customers.

What if my cat customers won't buy high-priced products?

Today’s customers are looking for more than just a low price—they want value, safety, and quality. Studies show that 45% of pet owners are actively seeking safer products for their furry friends, and this number is only rising. By offering premium cat products, you’re meeting a growing demand for items that pet owners trust and feel good about buying. When you exceed their expectations with superior, safer options, you’re not just selling a product—you’re building loyalty and trust that keeps them coming back. Give your customers the peace of mind they’re looking for, and they’ll see the difference is worth every penny.

What is the minimum order quantity for wholesale purchases?

For wholesale partners, all orders must reach a minimum of $200. This approach ensures we partner with serious buyers who share our dedication to showcasing and supporting our brand. We’re committed to building lasting relationships with retailers who see the value in offering high-quality products their customers will love.

Do you offer any discounts or incentives for bulk purchases?

Yes, we offer exclusive discounts for bulk orders every quarter. Retailers will receive email notifications from us ahead of time, so you’ll always know when these special offers are available. It’s our way of supporting our partners and ensuring you can maximize value while stocking high-quality products your customers will appreciate. Stay tuned to your inbox for updates!

How do you handle returns or defective products?

We accept returns only if there is a problem with the merchandise, such as defects or shipping errors. Unfortunately, we cannot accept returns for items that didn’t sell. This policy allows us to maintain fair and consistent practices while ensuring the integrity of our products. Your satisfaction and confidence in our quality remain our top priorities, and we stand behind the items we provide to our valued partners.

What are the shipping options and cost for retailers?

We exclusively ship through UPS to ensure reliable and efficient delivery. Shipping costs are determined by the size of your order—larger orders will have higher shipping fees due to their weight and dimensions. Our goal is to be transparent, so you’ll always know the shipping cost upfront when placing your order. By partnering with UPS, we ensure your products arrive safely and on time, giving you the confidence to focus on serving your customers.

What We Do!